Support

Last updated November 12, 2026

What to include

The more of this you send, the faster we can fix it:

• The email address on your account
• Your device and OS version — for example "Pixel 7, Android 15"
• What you expected to happen, and what happened instead
• Roughly when it happened, and your time zone
• For a purchase problem: the order reference from your store receipt, or the transaction hash for an on-chain payment
• A screenshot, if the problem is something you can see

Common questions

I bought something and did not receive it

Send us the order reference from your Apple or Google receipt, or the transaction hash if you paid on-chain. Every change to your balance is recorded in a ledger, so we can trace exactly what happened rather than guess.

I watched a rewarded ad and got nothing

Rewards are credited after the ad network confirms the view to our servers, which can take a few seconds longer than the ad takes to close. If the balance has not moved after a minute, reopen the game. There is also a daily limit on ad rewards per account — once you hit it, further ads will not credit until the next day.

I forgot my password

Use "Forgot password" on the sign-in screen. The reset link is sent to your account email and expires after 24 hours. If it does not arrive, check your spam folder before writing to us.

I lost my wallet seed phrase

There is one thing worth checking before you give up, and it depends on your device.

On iPhone, iPad, Mac or Apple TV with iCloud sync turned on: reinstall the game and sign in with the same Apple ID. Your own iCloud holds both the saved data and the key to decrypt it, so the wallet can come back on its own. This only works if you turned iCloud sync on beforehand — it is off by default.

On Android, or on an Apple device without iCloud sync: we cannot help, and we would rather say so than waste your time. The wallet is non-custodial — its keys are generated and held on your device and never sent to us — so there is nothing on our side to restore from. Not your keys, Not your wallet. The other side of that is that nobody can steal your wallet from our servers either, because we never had it.

Your game account, progress and Crystal Frags balance are separate and are safe in every case — only the on-chain wallet is affected.

Do I have to use cryptocurrency?

No. The wallet, on-chain minting and crypto payments are all optional, and the game is playable start to finish without them. If you never want to see them, you never have to.

My account was suspended

Email us and we will tell you why and whether it can be reversed. Suspensions for cheating or bulk account creation are generally final.

I want to delete my account

Email support@lns.dev with the subject "Delete my account". We send a confirmation to the email address on your account and remove nothing until you reply to it, so nobody else can delete your account by pretending to be you. If you signed in with Apple or Google without sharing an email address, tell us and we will explain how to confirm from inside the game. Deletion is permanent — progress, items and unspent Crystal Frags cannot be recovered. See the Privacy Policy for what is kept afterwards and why.

Something in the game is broken

Tell us what you were doing when it happened. Bug reports with a reproduction — "it happens every time I do X" — get fixed far sooner than ones without.

Security

We will never ask for your password or your wallet seed phrase. Anyone who does is trying to rob you, no matter who they claim to be.

If you have found a security vulnerability, email support@lns.dev with the details and please give us a reasonable chance to fix it before disclosing it publicly.